We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Monitor the performance of all sellers and identify areas of improvement.
• Identify individual and team training needs.
• Act as a consultant to sales reps and provide helpful advice on coping with job-related challenges. Develop a relationship with the sales team that makes it easy to communicate their ideas and issues they are facing.
• Develop educational material, including presentations, sales scripts, and case studies.
• Design training courses using gamification, role-playing activities and job simulation.
• Gather feedback on all training programs from trainees, managers, and instructors.
• Design and deliver training modules, workshops, and other learning initiatives to improve employee skills and knowledge.
• Develop and level up quality assurance programs and processes to ensure consistent quality of products, services, and customer experiences across the organization.
• Has to play a key role working with operations and support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements.
• Set annual learning and development objectives for the sales team.
• Maintain updated records of educational curriculum and material.
• Evaluate employees’ performance after each training.
• Research and implement industry best practices for sales returns.
• Establish training needs by observing sales encounters, studying sales performance and reports.
• Stay up to date with the new market trends and demands of a corporate sales environment.
• Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies.
• Updates own role and leadership knowledge and skills by participating in educational opportunities.
• Coach sales to expand customer value propositions through utilization of self-service options, improved technical knowledge/support and resolution of customer issues/requests.
• Manage a team of training and quality professionals, providing leadership, mentorship, and guidance.
• Ensure that all regions are aligned on global strategy to be able to execute and deliver at the same pace and quality standards

Requirements And Skills

• Work experience as a Sales Coach, Sales Trainer or similar role
• Strong leadership presence and passion for leading quality and training teams and implementing processes across the globe
• Experience in a sales position is a plus.
• Familiarity with role-playing activities and e-learning platforms
• Experience in executing improvement projects using Six Sigma, Lean and / or other quality tools.
• Strong leadership and management skills, with experience managing teams of professionals across the organization.
• Hands-on experience creating presentations (e.g., videos or slides)
• Problem-solving skills
• Additional training certification is a plus.
• Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred.
• Excellent communication, presentation, and facilitation skills with strong analytical skills along with the ability to use data to make informed decisions.
• Eye for detail
• Working hours for this position are IST 02PM to 11PM (with daylight savings enabled) and IST 04PM to 01AM (with daylight savings disabled ).