• Perform Tier II support functions for the Mastercard Enterprise Operations team
• Provide project support for major initiatives with an emphasis on operations and operational support
• Perform proactive network analysis to ensure network integrity and performance is in an optimal state
• Develop documentation to support the operations environment
• Develop metrics to measure efficiencies within the environment
• Interact effectively with partners, customers and stakeholders
• Plan, coordinate and implement change within the network infrastructure
• Produce reports and documentation of impacting issues
• Understand documentation of tickets and manage shifts tickets.
  
  
  

Skills/Abilities

• Effective and Strong analytical and problem-solving skills.
• Strong written and verbal communication, organization, and interpersonal skills
• Delegation skills to ensure comprehensive coverage, support leadership, provide guidance to the team, and understand daily issues, activities, and implementations during shifts
• In-depth knowledge of networking protocols, security measures and best practices.
• Hand-on experience with Aruba Clearpass is highly desirable.
• Expertise in managing Palo Alto Firewalls, including Panorama, and proficiency with Checkpoint Firewalls.
• Sound knowledge of Arista EOS and CVP (CloudVision Portal)
• Proficient in the implementation and management of SDWAN and DMVPN with PfR on Cisco networks.
• Experience in packet analysis using Wireshark.
  
  
  

All About You

• Bachelor’s degree or equivalent experience
• Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS, Firewalls and SDWAN
• Basic scripting and tool monitoring,
• Firewalls and SDWAN experience highly desired.
• 3 to 5 years’ experience required.
  
  
  

Work Conditions

• Participate on an on-call roster after a qualifying period of time
• Hybrid working conditions