As a Leader for Software Engineering Operations, you will be responsible for overseeing and implementing the operational framework of one or more cloud environments. Your role involves orchestrating and driving the implementation of strategic initiatives and collaborating closely with product and engineering leaders to manage programs and releases. Collaborating with leaders, you'll contribute to enhancing operational processes and execution within the Cloud ecosystem. Effective communication with the Executive Leadership team and various stakeholders is essential. You'll display integrity, independent judgment, and ownership of risk management and decision-making. While currently an individual contributor position, this role may encompass people management in the future.

• Role Description
  

Your Impact

• Lead the establishment of the operational model, ensuring consensus on program scope, release planning, vision, and business objectives. Structure programs and garner cross-functional support.
• Chair program core team meetings, engaging key stakeholders to make critical decisions, overcome obstacles, and address program-related challenges. Drive the achievement of business goals and the realization of the strategic program vision.
• Foster positive relationships with vital functional stakeholders, centring on business objectives. Act as a reliable partner and advisor to executive management, ensuring program success.
• Collaborate with cross-functional colleagues to facilitate alignment meetings, addressing immediate release issues, dependencies, team status, production concerns, metrics evaluation, and milestones.
• Maintain ongoing insight into program status, offering consistent status updates on issues, risks, metrics, etc., to stakeholders, team members, and interested parties.
• Manage dependencies among "program/feature" across multiple teams, functions, and stakeholders, ensuring seamless coordination.
• Proactively identify and eliminate impediments with a strong sense of urgency that hinder project teams from meeting project objectives.
• Deliver weekly program reviews to the executive team and oversee release demos and evaluations, delving into project status, risks, and escalations.
• Cultivate a collaborative atmosphere that champions innovation, creativity, and continuous learning. Adopt an attitude open to new ideas.
  
  

Qualification

• Engineering Strategy, operations, and maintenance across multiple geo-locations. Engineering domains include working with internal industries’ verticals like ( Financial, Health, Consumer Goods, etc.)
• Bachelor’s degree in Computer Science or a related field and ownership of all technology service operations processes
• 10+ years of experience in leading Engineering teams, Operations, Program management, or similar operational leadership roles for a large org.
• Has a strong understanding of embedded, cloud software processes & agile development methodologies and working knowledge of various R & D field core job responsibilities.
• Experience, maturity in working with Engineering, Support, and escalations, and strong customer empathy are necessary.
• Domain experience in Cloud Technologies will be a strong plus.
• Proactively lead new operational initiatives as required for the success of the business.
  
  

Preferred Qualifications

• Interface with engineering leaders spanning multiple product line sites to drive Software engineering initiatives around planning, budgeting, process optimization, efficiencies, critical metrics, etc.
• Prepare impactful presentations, high-quality documents, and Excel reports for updates, reviews, planning, and decision process.
  
  

Accommodations

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Posting Statement

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