Responsibilities

• Partner closely with Market MD and Sales Teams to support Market goals and drive customer traffic.
• Responsible for the customer experience and satisfaction in the Gurgaon CWC.
• Primary contact leading with Global Accounts, Partners and Strategic Events.
• This role will lead the team that delivers demos and briefings integrated by Experience Program, Demo Program and Operation coordinator.
• Responsible to manage the center Budget and report Metrics
• Team management: hiring, ARC, VIA and development plans for the team.
• 25% travel
  
  

Education And Experience Required

• BA or BS in Business, Marketing or Communications; MBA preferred.
• 10+ years of experience in trade show and event management.
• 5 years of experience managing Briefing/Experience Centers.
• 10 years of experience in pre-sales or marketing.
  
  

Knowledge And Skills

• Expert knowledge in trade show and event management.
• Excellent project and program management skills - on time, on budget, every time.
• Proven experience leading, driving and measuring virtual teams toward common goal.
• High levels of tact and diplomacy.
• Fine-tuned consultative skills.
• Agency and budget management.
• Ability to interact with all levels of the company top to bottom, including most senior company management.
  
  

The HP Customer Welcome Center in India is the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our team as a customer experience manager. This role offers a unique opportunity for creative talent to join our team and have full exposure to exciting technologies and innovative businesses at HP Inc. Our department is part of Corporate Affairs and coordinates the network of customer centers worldwide, hosting customer and partners that want to discover HP portfolio of solutions. This role includes exposure to our most strategic customers, partners, and media influencers. You will be evangelizing our technology in front of C-Level executives every day, and will be working with HP’s executive leadership team and HP Labs, the source of innovation at HP.