We are seeking an experienced Program Manager to join the Device, Digital and Alexa Support (D2AS) Team. You will be responsible for driving high-visibility programs that directly impact the customer experience globally. You will own and execute complex projects and programs, and will be seen as a thought leader and innovator within the organization. In this role, you will lead new device, feature and digital service launches, ensuring D2AS operations, content and technical readiness inline with the product roadmap, in addition to identifying and driving continuous improvements.

You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic, with some project or program management experience.

Key job responsibilities

• Be a singular owner of the project, managing all aspects of stakeholder engagement and deliverables from inception to launch.
• Collect business and systems requirements working with internal and external customers.
• Define and execute the project plan from design to release, securing resources, and managing implementation.
• Clearly communicate goals, roles, responsibilities, and desired outcomes.
• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.
• Consult with program leadership to make appropriate tradeoffs to optimize time-to-market delivery.
• Manage multiple internal and external, cross functional and remote stakeholders.
• Develop change processes associated with program rollout and ongoing support.
• Track delivery against program objectives and implement proposals to improve program services and efficiencies.
• Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.
  
  

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
  
  

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules