Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

• Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
• Track and report Service Level Agreement (SLA)
• Acting as a backup to the Team lead as and when required
• Perform Quality checks as per the agreed criteria
• Participate in Quality and Continuous improvement initiatives
• Create and publish Management Reports
• Active participation in Learning & Developments
• Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change.