You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

• Learn and use ground-breaking technologies
• Troubleshoot application deployments
• Recreate customer issues,
• Build proof of concepts
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Build and maintain CloudFormation templates, Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes. - -- Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
• Drive customer communication during critical events
• Write tutorials, how-to videos, and other technical articles for the AWS customer community
• Work on critical, highly complex customer problems that will span multiple AWS services
  
  

We are open to hiring candidates to work out of one of the following locations:

Manchester, GBR

Basic Qualifications

• Experience in technical support
• Experience troubleshooting and debugging technical systems
• Experience in either Linux or Windows administration and troubleshooting
  
  

Preferred Qualifications

• Bachelor's degree in computer science or equivalent
• Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
• Experience in cloud technologies (preferably AWS)
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.