The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience in designing scalable and high-quality solutions for large enterprise clients. You should be able to understand the requirements from the client, collaborate with various internal and external teams, document the solution design and finally deliver a quality implementation of the project.

You should be able to support customers in the process of designing, developing, coding, and launching complex email campaigns, dynamic content, and landing pages. You have experience coding HTML emails and landing pages, using Marketing Cloud’s proprietary scripting language (AMPscript) and Server Side Javascript.

In this role, we are looking for someone with expertise in Salesforce Marketing Cloud and with sufficient hands-on experience on the different Salesforce clouds, Integration and Data Management.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set, manage and document expectations.
• Translate client requirements in detail, well to understand technical and functional documentation.
• Define project goals and timelines.
• Manage day-to-day client interactions and resolve escalations.
• Build solutions that utilize out-of-the-box features and modules in Salesforce Marketing Cloud as far as possible.
• Lead technical aspects of projects related to responsive email and landing page campaigns
• Work with Customers to understand key campaign parameters such as subscriber audience, program frequency, degree of personalization, and overall creative approach
• Provide guidance on the technical integration of third-party systems.
• Guide all the teams on best practices for code, naming conventions and documentation.
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• Liaise with Salesforce product teams to support client implementations
• Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours
  
  

Requirements

• 2+ years of hands-on experience on Salesforce Marketing Cloud (Email Studio, Journey Builder, Interaction Studio, Einstein, Automation studio etc.)
• Ability to debug performance issues, both at the client layer and platform layer
• Experience with mobile-first HTML
• Experience with creating dynamic HTML Emails, Templates, Landing Pages, and reusable content blocks in MC using HTML, CSS, and JQuery
• Familiar with AMPscript and SSJS
• Familiar with PSD to HTML conversion
• Knowledge of different integration patterns
• Understanding of the Salesforce product suite, including Sales, Service, Commerce and Community Clouds
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with SQL and Javascript
• Knowledge of data integration tools and experience integrating with other Salesforce clouds
• Experience with platform security capabilities (TLS, SSL)
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Preferred Salesforce certifications:
• Salesforce Marketing Cloud Consultant
• Salesforce Marketing Cloud Developer
• Nice to have:
• Salesforce Marketing Cloud Administrator
• Salesforce Data Cloud Accreditation
• Salesforce Marketing Cloud Personalization Accreditation
  

Accommodations

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