Preferred Experience:

• Solid understanding of cloud computing, networking, and storage principles with focus on Azure or AWS
• Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms.
• Solid scripting and automation experience. DevOps/scripting/Terraform experience is a plus.
• Fundamental understanding on emerging technologies, including Containers and PaaS solutions
• Able to work on On-Call rotations
• Able to work independently in a project scenario and do POCs.
• Experience handling P1/P2 calls and escalations
• Able to write quality KB articles, Problem Management articles, and SOPs/Run-books
• Passion for delivering timely and outstanding customer service
• Able to Help L1/L2 staff in support
• Great written and oral communication skills with internal and external customers

Basic Qualifications:

• 8+ years of overall operational experience
• 5+ years of Azure/AWS experience
• 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model
• 2+ years DevOps/scripting/APIs experience

Preferred Certifications:

• Azure Administrator Associate/Solution Architect Certifications
• AWS SysOps Administrator/Developer/Solutions Architect Associate Certifications

Four Year BS/BA in Information Technology degree or equivalent experience

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.