Our department is responsible for Vattenfall IT Internal Systems (VITIS / formerly IT4IT). Tools and solutions used by IT in providing the services towards Business. We have a complex, multi-project ecosystem where all requirements need to be taken into account for a holistic, stable and compliant solution delivery. Additionally, the applications need to be managed keeping various stakeholder demands in mind.

That is why we are now looking to hire a System Manager to work in the area of Vattenfall IT Internal Systems.

What will you do?

You will be a key stakeholder towards system owner and business counterparts for the delivery of the SLA.

Additionaly, you will be responsible for...

• ensuring that VITIS solutions / tools fulfil targets defined in the SLA for all services provided by Vattenfall IT and to continuously improve the service deliveries.
• escalations in critical cases for e.g., incidents and requests
• ensuring compliance to the relevant controls that apply to the system
• IT Audits: System manager should lead and participate in meetings with internal and external auditors to verify that controls are complied to
• creating and maintaining the Service Improvement Plan for assigned SLAs or logical group of SLAs in agreement with IT Demand organization (VITIS BIO, system owners, SPOCs)
• ensuring that the application is enhanced and optimized according to customer requirements, including upgrades, support packs and patching
• collecting and identifing improvement suggestions and communicates these to the appropriate contact (e.g., IT Demand, IT Supply, Architecture).
• the annual run cost budget (planning, monthly follow up and pursuing transparency & reduction)
• ensuring ITIL-conformity according to the harmonized ITIL processes of VIT for all applicable processes, documenting any deviation and acquiring a waiver for any non-compliance
• managing operational performance of suppliers in case of external out-tasking or managed service
• ensuring the delivery of platform-specific services (in close cooperation with TSC): middleware, database, operating system and storage
• Application Management including the hand-over procedure from projects to operations and maintenance
  
  

Location

Amsterdam, Berlin, Hamburg, Stockholm, Gliwice or Katowice

Qualifications

Who are you?

As our System Manager you will bring working experience with IT4IT domain: IT service management, Service Desk, DevOps, Testing, Monitoring, automation. Applications like: BMC Remedy, Atlassian, SNOW, portfolio management tools like CAT4 – and knowledge how to integrate these tools.

Next to this you bring:

• ideally technical background or ability to understand technical topics where you quickly grasp a complex issue and communicate it correctly and clearly to stakeholders, and are subsequently not afraid to explain the solution proposal to the technical teams.
• knowledge and experience of ITIL framework and its implementation, as well as Open Group IT4IT Reference Architecture is advantageous
• fluency in English, any other Vattenfall language (Swedish, Dutch, German, Polish) is a plus.
• being detail oriented yet able to comprehend and create a big picture for the organizational needs.
• ability to manage multiple priorities at once.