Responsibilities

• Manage and support default servicing processes for mortgage loans ensuring accuracy and efficiency.
• Utilize MS Excel to analyze data and generate reports that aid in decision-making processes.
• Collaborate with team members to streamline foreclosure and claim filing procedures.
• Ensure compliance with regulatory requirements in all servicing activities.
• Monitor and track loan statuses to provide timely updates to stakeholders.
• Assist in the resolution of complex servicing issues providing solutions that align with company policies.
• Maintain detailed records of all servicing activities for audit and review purposes.
• Communicate effectively with internal and external parties to facilitate smooth operations.
• Implement best practices in servicing to enhance productivity and service quality.
• Provide insights and recommendations for process improvements based on data analysis.
• Support the team in managing bankruptcy cases ensuring adherence to legal protocols.
• Contribute to the development of training materials for new team members.
• Participate in team meetings to discuss progress and strategize on servicing goals.

Qualifications

• Demonstrate proficiency in MS Excel for data analysis and reporting.
• Possess knowledge of foreclosure claim filing and bankruptcy processes in mortgage loans.
• Exhibit strong analytical skills to interpret complex data sets.
• Show ability to work effectively in night shifts within an office environment.
• Display excellent communication skills for interaction with stakeholders.
• Have a keen eye for detail to ensure compliance and accuracy in servicing activities.
• Be adaptable to changing priorities and able to manage multiple tasks efficiently.

Certifications Required

• Microsoft Office Specialist: Excel Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.