Responsibilities

• Lead multiple functional areas with ease from business partner conversations, execution within the team and cross functional engagement within the IT organization.
• Ability to understand complex application landscapes end to end and guide the team towards resolving critical issues.
• Drive Incident and problem management for the respective area
• Understands all aspects of Enterprise Application configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
• Manages tasks and projects in a fast-paced environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support
• Implement monitoring services to proactively identify issues
• Maintains updated system documentation and Salesforce policies/procedures
• Actively transfers knowledge throughout organization, participates in knowledge transition sessions to develop best practices and mentors junior staff and new hires
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls