Position Responsibilities: -

·         Produce quality work in a fast-paced environment, meeting deadlines as well as client expectations for quality and accuracy.

·         Effectively re-negotiate deadlines when necessary

·         Work independently and accurately assess requirements for each project; be able to communicate effectively with customers when there are questions or issues to be addressed.

·         Document project activities clearly and concisely to provide comprehensive project history in workflow management system.

·         Maintain a thorough knowledge of Deloitte brand standards in order to offer accurate guidance to customers.

·         Provide direction and offer instruction as appropriate. Work with other ABC professionals to ensure adherence to brand standards.

·         Compose and edit memos, letters, emails and other correspondence; format and edit documents such and other client deliverables according to Deloitte brand standards

·         Build relationships, using various mediums, with customers in all functions at all levels, and assure effective delivery of services

·         Conduct research as requested using Internet and intranet resources

·         Coordinate work with other national and local teams virtually and in person

·         Provide time and expense support (DTE)

·         Process request for payment (RFP) and related activities using Payables Tool and interacting with Finance team as required

·         Provide advanced support using Swift, including invoicing, reports, opening/closing/reinstating projects and performing research

·         Create and serve as administrator for SharePoint sites

Key Skills required

·         2-3 years of administrative experience in a large corporate environment.

·         Advance knowledge in MS Office

·         Bachelor’s Degree in any subject with 2-3 years of relevant administrative experience

·         Advanced Microsoft Word and Excel; Basic Microsoft PowerPoint.

·         Advanced skills in MS Word, Excel, and Basic skills in PowerPoint for formatting presentations.

·         Can effectively use other commonly used software, such as Outlook, in completion of work.

·         Clear, concise verbal and written communication.

·         Must be able to effectively communicate with stakeholders at all levels of the Firm.

Characteristics

·         The ideal candidate must possess a flexible work style and be able to work beyond the normal schedule during peak periods in order to meet deadlines.

·         Should be able to work effectively, with minimal day-to-day supervision, and within a team environment to significantly contribute to the success of the team.

·         Must possess a client-service mindset and a desire to take on tough and challenging projects.

·         Will proactively investigate and mitigate risks, coordinating with team members and others to resolve issues and escalate issues as necessary

·         Team player with a positive attitude. Must possess excellent English verbal and written communication skills. Able to communicate professionally during stressful situations, maintaining composure and resolving problems effectively and positively.

·         Attention to detail, accuracy, organization, and great follow-up skills essential.

·         Able to follow directions, manage multiple tasks in a high-volume environment, and respond to urgent requests in a positive manner.

·         Must be able to multitask in a high-volume environment. Attention to detail, accuracy, organization, and great follow-up skills essential.

·         Assist with prioritizing incoming jobs in order to meet deadlines and providing a quality review to ensure service standards are met.

·         Excellent interpersonal skills required, with the ability to build credibility and collaborate with firm personnel at all levels

·         Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines

·         Ability to work in a virtual teaming environment