Job Overview

Location
Pune, Maharashtra
Job Type
Full Time
Date Posted
1 month ago

Additional Details

Job ID
28218
Job Views
36

Job Description

Do

1. Be responsible for primary user support and customer service

a. Respond to queries from all calls, portal, emails, chats from the client

b. Become familiar with each client and their respective applications/ processes

c. Learn fundamental operations of commonly-used software, hardware and other equipment

d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

2. Regular MIS & resolution log management on queries raised

a. Record events and problems and their resolution in logs

b. Follow-up and update customer status and information

c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team

d. Identify and suggest improvements on processes, procedures etc

͏

Deliver

NoPerformance ParameterMeasure1Service Desk Delivery
  • Adherence to TAT, SLA as per SoW
  • Minimal Escalation
  • Customer Experience
2Personal
  • Attendance
  • Documentation etc

͏ ͏

Qualification

Any Graduate

Experience Requirements

Fresher Experience

Location

Similar Jobs

Full Time

Vanguard

Data Analyst

Full Time

Stripe

Data Analyst

Full Time

Caterpillar

Data Scientist

Full Time

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookie Policy

Accept