In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

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Desired Qualifications:

• ServiceNow experience
• At least 4 years of development experience within ServiceNow. Experience with ITSM, ITOM, Discovery, CMDB, Integration Hub, and/or Event Management modules a big plus.
• At least 4 years of experience integrating ServiceNow with other systems via APIs and Integration Hub.

Job Expectations:

• At least 3 years of experience with Flow Designer.
• Knowledge of ServiceNow functionality such as business rules, scripts, and Access Control List (ACL) rules.
• Knowledge of business analysis processes and concepts.
• Experience with Agile development processes and methodologies.
• Experience working in a global setting.
• Experience working with implementation partners and managed service providers.
• Bachelor's degree in computer science, Information Technology, or a related field.
• Ability to successfully lead a team and drive the success of ServiceNow initiatives.
• Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
• Excellent communication skills (both written and verbal)
• Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new concepts and functionality as Morningstar expands our ServiceNow footprint.
• Focus on quality and attention to detail.