Responsibilities

• Lead agile ceremonies including daily stand-ups sprint planning and retrospectives to ensure team alignment and progress.
• Oversee the development and implementation of Salesforce solutions to meet business requirements and enhance customer experience.
• Provide guidance and support to the team in adopting agile practices and principles to improve efficiency and productivity.
• Facilitate communication and collaboration between cross-functional teams to ensure seamless project execution.
• Monitor and track project progress identifying and addressing any impediments or risks that may impact delivery.
• Ensure that the team adheres to agile best practices and continuously seeks opportunities for improvement.
• Collaborate with stakeholders to gather and prioritize requirements ensuring alignment with business goals.
• Coach team members on agile methodologies and practices to foster a culture of continuous improvement.
• Utilize CX-Scrum Master techniques to enhance customer experience and drive project success.
• Maintain a focus on delivering high-quality solutions that meet or exceed customer expectations.
• Support the team in managing and refining the product backlog to ensure it reflects current priorities and business needs.
• Drive the adoption of agile tools and techniques to streamline workflows and improve transparency.
• Ensure that all deliverables are completed on time and within scope contributing to the overall success of the project.

Qualifications

• Must have strong experience in Salesforce and CX-Scrum Master methodologies.
• Should possess excellent communication and collaboration skills.
• Must have a proven track record of successfully leading agile teams.
• Should be adept at identifying and mitigating project risks.
• Must have the ability to coach and mentor team members on agile practices.
• Should be proficient in using agile tools and techniques.
• Must have a strong focus on delivering high-quality solutions.
• Should be able to work effectively in a hybrid work model.
• Must have a minimum of 6 years and a maximum of 7 years of relevant experience.
• Should be able to facilitate communication between cross-functional teams.
• Must have experience in managing and refining product backlogs.
• Should be committed to continuous improvement and agile best practices.
• Must be able to work in a day shift and does not require travel.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.