Responsibilities of the Candidate:

• Provide first-line technical support and assistance to end-users, addressing their IT-related issues and inquiries. Log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
• Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime. Collaborate with other IT teams to escalate complex issues and ensure prompt resolution. Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Requirements:

• Students who graduated in 2022, 2023 or 2024 with a three-year full-time degree only (BCA, BSc in Computer Science, Information Technology, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are invited to apply.
• Students should possess consistent academic record with minimum 50% in X, XII, and UG
• Flexibility to work from any Cognizant office location in a given shift timing and technology is mandatory.
• Open to Indian nationals only.