The role of the IT Product Analysis Specialist/IT Development Specialist is to

• Help customers build on their current CRM & Custom solutions by expanding its use across the business through the latest technologies,
• Execute designs under the guidance of a solution architect,
• To configure and customize new solutions by leveraging the D365 CE, Power Platform & Azure technologies along with other custom components.

Responsibilities

• Website and CRM application designing, building, or maintaining.
• Write C# or Java or Front End (JavaScript/React/Vue) code that is clean, efficient, scalable, and dependable.
• Build and maintain the Rest/Soap APIs
• Maintain frequent communication with team members and work closely with them throughout the development process.
• Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.
• Identifying problems uncovered by customer feedback and testing and correcting or referring problems to appropriate personnel for correction.
• Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.
• Determining user needs by analyzing technical requirements.
• Knowledge of JS libraries like React or Vue and Microsoft/Salesforce CRM is a big plus. Proficiency in programming languages - C# or Java, Front End stack
• Practical experience in translating business requirements into well-architected solutions that best leverage the D365 CE platform capabilities,
• Ability to independently lead technical design sessions and develop detailed technical solution documentation that is aligned with current business objectives and the application landscape,
• Document, develop and test working solutions, integrations, and data migration elements of D365 CE applications,
• Demonstrable ability to leverage standard D365 features and ability to identify conditions when D365 should be customized. Ability to successfully communicate this information to both the customers and technical stakeholders,
• Design and develop D365 components and 3rd-party integrations in accordance with Lenovo standards,
• Design forms, workflow processes, flows, web services, plugins, canvas apps, model driven apps and other components needed to meet the business requirements obtained from customers,
• Experience in building custom applications, modifications, integrations, data conversion routines, workflows, and custom reports for D365,
• Executing ongoing maintenance of developed systems,
• Executing on the architectural vision, goals, standards, structure, behavior patterns, models as defined by the solution architect,
• Experience working with data migration for D365,
• Excellent analytical, communication and technical skills combined with excellent planning and organizational skills, etc.

Professional Experience

• 2 – 5+ years of experience in CRM (D365/Salesforce/ServiceNow/Custom) with extensive industry knowledge,
• Dynamics 365 Customer Engagement and knowledge of other Dynamics 365 apps,
• Experience in leveraging the MS Power & Azure Platform,
• Implementation of Dynamics 365 CE (and prior versions) in an organization with more than 1k users,
• Working with a solution architect to recommend a highly available, scalable Dynamics 365 architecture,
• Experience in Java, C#.Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit, SSRS, SSIS, etc.,
• Knowledge of integration architecture and the ability to map integration pattern to functional usage,
• Extensive experience in the implementation of MS CRM & 3rd party Integration using Middleware Tools/ API’s (REST, ODATA Web API’s)/SSIS packages and/or connectors,
• Experience in using Azure services for integration, Power Apps and Power Automate for upstream/downstream systems integrations,
• Experience in the migration of large complex data sets – specifically data analysis, data cleansing, and data mappings using standard and 3rd-party tools e.g. Kingswaysoft & SSIS,
• Experienced in reporting architecture using SSRS and/or Power BI,
• Should have excellent problem solving and analytical skills,
• Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations / implementations,
• Experience in Agile and Waterfall delivery methodologies.

Qualification

Business / Industry Experience with specialization in an enterprise-wide CRM technology

• 2-5+ years of experience, ideally in Services, Business management or IT management,
• 2-5+ years of experience in D365 CE configuration and customization,
• 2+ years of experience in information intensive industries or digitally advanced enterprises,

Education

• Bachelor’s or master’s degree in computer science/ engineering or related fields,
• Relevant Dynamics 365 or prior certifications,
• Relevant Power Platform or Azure certifications.