About the role
We’re looking for leaders who are passionate about providing exceptional products, thinking globally, and innovating on behalf of Amazon and its Customers.
- Identifying, driving and tracking initiatives that improve the customer experience.
- Conducting analysis to isolate issues, developing solutions based on changing business priorities.
- Interacting with stakeholder teams to define and deliver solutions and establish standard processes.
- Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues.
- Build processes to improve the team’s overall efficiency.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules