Key Responsibilities:

• Design concise and understandable content for user flows, UI labels and texts, error messages, and contextual help within the product interface.
• Create, organize, and maintain user guides, FAQs, and tutorials that simplify complex concepts and enhance user understanding.
• Develop step-by-step walkthroughs and multimedia resources using platforms like WalkMe.
• Adopt a data driven content design mindset by seeking and utilizing user data from multiple data channels such as Telemetry, UA Surveys, User Testing & Research and Customer Engagement activities to enable you to take decisions based on insights and facts.
• Partner with cross-functional teams to ensure content is seamlessly integrated into product workflows.
• Regularly audit and improve existing documentation and in-product help to ensure clarity, relevance, accessibility and adherence to standards.
• Explore and implement new approaches, including AI-driven solutions, WalkMe to enhance user assistance content.

Role Requirement

• Proven experience in creating help documentation, in-product content and tutorials with overall experience of 4 to 6 years.
• Strong ability to simplify complex technical concepts into accessible and user-friendly content.
• Experience with tools such as DITA, WalkMe, Figma for creating and managing content is an added advantage.
• Excellent written and verbal communication skills in English.
• Familiarity with user-centered design methodologies and accessibility standards.
• Degree in English, Technical Writing, Communications, Design, Engineering, or a related technical field.
• Ability to grasp technical concepts and create easy-to-use documentation and flows.
• Passion for innovation, high attention to detail, and a commitment to delivering high-quality content.