Responsibilities

• Manage and execute daily operational tasks using MS Excel to ensure data accuracy and efficiency.
• Oversee customer management processes ensuring all customer interactions are handled professionally and promptly.
• Provide support in complaint management addressing and resolving customer issues effectively.
• Collaborate with team members to streamline processes and improve overall workflow.
• Monitor and report on key performance indicators to track progress and identify areas for improvement.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Ensure compliance with company policies and industry regulations in all tasks performed.
• Participate in training sessions to stay updated on the latest tools and techniques in process execution.
• Communicate effectively with internal and external stakeholders to ensure alignment and clarity on project goals.
• Support the team in achieving overall business objectives and targets.
• Utilize MS Excel to analyze data and generate reports for management review.
• Contribute to a positive work environment by demonstrating a proactive and collaborative approach.
• Adapt to rotational shifts and hybrid work model to meet business needs.

Qualifications

• Must have strong technical skills in MS Excel to manage and analyze data efficiently.
• Nice to have experience in customer management ensuring high levels of customer satisfaction.
• Nice to have experience in complaint management effectively resolving customer issues.
• Must be able to work in a hybrid model with rotational shifts.
• Must possess excellent communication skills to interact with stakeholders.
• Must be detail-oriented and able to manage multiple tasks simultaneously.

Certifications Required

MS Excel Certification Customer Service Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.