Key job responsibilities

- Develop innovative solutions to complex problems (e.g., extending the functionalities of conversational assistants ).

- Analyze data and define metrics to identify actionable insights and measure improvements in customer experience.

- Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and both internal/external publications.

- Collaborate with product management and engineering teams to integrate and optimize models in production systems.

Come join a team of bright, passionate, and customer-obsessed individuals who are having fun and making history. We would love to talk to you!

A day in the life

A typical day for a Data Scientist in Customer Service’s Data and AI team involves a combination of gaining business know-how with hands-on problem-solving in NLP and GenAI. You'll tackle complex data initiatives, ensuring alignment with customer needs and business objectives, and translate business requirements into practical AI-driven solutions. Collaborating with cross-functional teams, you'll design AI models, focusing on efficiency, precision, and scalability. Your day will involve ensuring data quality, model performance, and generating actionable insights from vast amounts of information. By the end of the day, you have typically resolved complex technical issues, and conceived new ideas to improve how Amazon utilizes data to transform the customer experience.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan