Responsibilities

Experience in Outbound or Inbound is must

MS Office Knowledge

Flexibility to work in different shifts

Should be a good team player

Good written and verbal Communication skills

Graduates except BE BTech BCA MCA MBAMSc Undergraduates with relevant experience will be considered Manage inboundoutbound calls from clients in the US

Experience in B2B Collections

Manage initial dispute resolution process escalate unresolved disputes to appropriate teams for resolution

Create manage tickets for various activities such as refund and reapplication etc

Deactivation and Reactivation of accounts

Work on declined credit cards ACHS for all customers

Maintain Client Relationship

Excellent interpersonal skills 6 months to 2 Year of Experience in Voice will be preferred

BCOMBBMBSCBA PUC6 Months of Relevant Experience

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.