Responsibilities

• Lead the planning and implementation of complex CX programs to ensure alignment with organizational goals.
• Oversee the coordination and completion of projects on time within budget and within scope.
• Provide direction and support to project teams ensuring that all members understand their roles and responsibilities.
• Develop detailed project plans to monitor and track progress ensuring that all projects are delivered on time.
• Manage changes to the project scope project schedule and project costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques to ensure the successful completion of short and long-term goals.
• Report and escalate issues to management as needed to ensure timely resolution.
• Perform risk management to minimize project risks and ensure project success.
• Establish and maintain relationships with third parties and stakeholders to ensure seamless project execution.
• Create and maintain comprehensive project documentation to ensure transparency and accountability.
• Utilize industry best practices techniques and standards throughout the entire project execution process.
• Ensure resource availability and allocation to meet project demands and deadlines.
• Facilitate communication between stakeholders and project teams to ensure clarity and alignment.

Qualifications

• Possess a strong background in CX-Program Management with proven experience in leading complex projects.
• Have experience in Manufacturing and Supply Chain domains which is considered a plus.
• Demonstrate excellent organizational and multitasking skills to manage multiple projects simultaneously.
• Exhibit strong problem-solving skills to address project challenges effectively.
• Show proficiency in project management software and tools to track and manage project progress.
• Display excellent communication and interpersonal skills to collaborate with diverse teams.