Job Description
Responsibilities
Strategic
- Applying innovative thinking and problem-solving skills to address data-related challenges within the Information Technology Services department
Analytical
- Cleaning, preparing, and analyzing datasets to generate actionable insights for IT-related projects
Design Thinking
- Learning and applying AARP’s Design Thinking framework to understand user needs and achieve results that align with business objectives
Operational
- Collaborating with technology stakeholders to deliver data-driven service solutions that improve system security, performance, and availability
- Applying agile principles and practices while working on IT capability and platform team initiatives
- Supporting process improvement efforts, including constructing and deploying process-centric Business Process Management (BPM) solutions
- Developing predictive models using supervised and unsupervised machine learning techniques to solve IT-related challenges, such as predicting ticket escalations or identifying anomalies in system performance
- Evaluating the performance of machine learning models using appropriate metrics (e.g., R², RMSE, F1 scores) and iterating on model improvements
Qualifications
- Currently enrolled in a graduate-level program related to math, statistics, scientific computing, data and analytics, business analytics, marketing, or related field
- Advanced problem-solving skills using logic and data
- Critical thinking and analytical skills
- Ability to articulate complex technical issues to those not as experienced
- The ideal person will possess the willingness and capacity to learn quickly and apply new knowledge
- They will also have proven analytical skills, excellent written and oral communication abilities
- Must be available to participate in the intern program from June to August, working 40 hours a week
- Advanced user of Excel, PowerPoint, and Word
- College-level experience with coding practices and languages (such as Java, C/C++, Python, or others)
AARP will not sponsor an employment visa for this position at this time.
Additional Requirements
- Regular and reliable job attendance
- Exhibit respect and understanding of others to maintain professional relationships