Responsibilities

• Develop and maintain AI-enabled chatbot systems to enhance customer service experiences.
• Provide technical support and troubleshooting for Service Desk operations.
• Collaborate with cross-functional teams to ensure seamless integration of AI solutions within the Airlines domain.
• Monitor system performance and implement improvements to optimize efficiency.
• Conduct regular system audits to ensure compliance with industry standards and regulations.
• Assist in the design and implementation of new features and functionalities for AI-enabled chatbots.
• Document system configurations processes and procedures for future reference.
• Participate in training sessions to stay updated on the latest technologies and best practices in AI and Service Desk operations.
• Support the deployment of AI solutions across various platforms and environments.
• Analyze user feedback and data to identify areas for improvement in chatbot performance.
• Provide timely and effective resolution to technical issues reported by end-users.
• Ensure data security and privacy in all AI and Service Desk operations.
• Contribute to the continuous improvement of system reliability and user satisfaction.

Qualifications

• Possess a strong understanding of AI-enabled chatbot technologies and their applications in customer service.
• Have experience with Service Desk operations and technical support.
• Demonstrate knowledge of the Airlines industry and its specific requirements.
• Show proficiency in troubleshooting and problem-solving technical issues.
• Exhibit excellent communication and collaboration skills.
• Display a proactive approach to learning and adapting to new technologies.
• Hold a degree in Computer Science Information Technology or a related field.