Responsibilities

• Lead the analysis and design of business processes to identify opportunities for improvement and optimization.
• Oversee the implementation of Pega business process management solutions to enhance operational efficiency.
• Provide expertise in Pega business agility to ensure the organization can quickly adapt to changing market conditions.
• Develop and maintain Pega business cases to support strategic decision-making and project prioritization.
• Collaborate with stakeholders to gather and document business requirements for new initiatives and enhancements.
• Conduct thorough assessments of customer billing inquiries and reports to ensure accuracy and compliance.
• Authorize customer billing invoices and adjustments to maintain financial integrity and customer satisfaction.
• Utilize business process frameworks to standardize and streamline workflows across the organization.
• Facilitate workshops and meetings to elicit requirements and validate solutions with business users.
• Create detailed documentation including process maps use cases and functional specifications.
• Provide training and support to end-users to ensure successful adoption of new processes and systems.
• Monitor and report on the performance of implemented solutions to ensure they meet business objectives.
• Continuously seek opportunities to leverage Pega technology to drive business value and innovation.

Qualifications

• Possess a strong understanding of Pega business process management and its application in various business scenarios.
• Demonstrate expertise in Pega business agility to help the organization respond effectively to market changes.
• Have experience in developing and maintaining Pega business cases to support strategic initiatives.
• Show proficiency in business process frameworks to standardize and optimize workflows.
• Exhibit strong analytical and problem-solving skills to assess customer billing inquiries and reports.
• Display excellent communication skills to collaborate with stakeholders and document business requirements.
• Be proficient in English with the ability to read write and speak effectively.
• Have a background in customer billing and invoice adjustments to ensure financial accuracy.
• Be able to work in a hybrid model with day shifts and no travel requirements.
• Demonstrate the ability to facilitate workshops and meetings to gather and validate requirements.
• Provide training and support to end-users to ensure successful adoption of new processes.
• Monitor and report on the performance of implemented solutions to ensure they meet business objectives.
• Continuously seek opportunities to leverage Pega technology to drive business value and innovation.