Responsibilities

• Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness.
• Handle customer complaints and inquiries with professionalism and empathy ensuring timely resolution.
• Collaborate with cross-functional teams to improve customer management processes and enhance service delivery.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Maintain detailed records of customer interactions and transactions ensuring data integrity.
• Provide regular reports and updates on customer service metrics to management.
• Assist in the development and implementation of customer service policies and procedures.
• Support the training and development of new team members in customer management and complaint handling.
• Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.
• Ensure compliance with industry regulations and company policies in all customer interactions.
• Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions.
• Adapt to rotational shifts and hybrid work model to meet the needs of the business and customers.

Qualifications

• Possess strong technical skills in MS Excel including data analysis and reporting.
• Demonstrate expertise in Customer Management within the Life Sciences sector.
• Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.
• Show excellent communication and interpersonal skills for handling customer interactions.
• Display attention to detail and accuracy in data management and record-keeping.
• Have the ability to work collaboratively in a team environment and support cross-functional initiatives.
• Adapt to a hybrid work model and rotational shifts to meet business requirements.
• Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.
• Ensure compliance with industry standards and company policies in all tasks.
• Participate in ongoing training and development to stay updated with industry trends and best practices.
• Utilize problem-solving skills to address customer issues and improve processes.
• Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.