Job Description
Functional Responsibilities:
- Deliver excellent service in line with the HRS Learning Admin processes and ensure service level agreements are met and adhered to
- Share knowledge, skill and competence with other team members
- Identify and mitigate risk in all areas of responsibility
- Liaise regularly with the HRS Learning Admin Assistant Manager raising and responding to issues raised
- Identify and facilitate continuous service improvements within the team
- Take responsibility for keeping up to date with the Learning process developments
- Carry out and support the administration of learning admin processes which will include, working with the team to deliver the following;
Other Responsibilities:
- Work closely with the HRS Learning Admin Assistant Manager to help manage work allocation
- Manage the Quality Check for the team, share feedback and publish the reports to the management team
- Coach team members based on the Quality Check feedback
- Coordinate and develop training plans, which could be used for new hire training and cross trainings
- Possess strong understanding of the processes managed in the team
Key Skills Required
- The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
- Good knowledge of the Course Admin and Bespoke processes
- Outstanding organisational skills including the ability to prioritise workload
- Ability to work effectively, both independently and as a member of a team
- Comfortable with ambiguity, flexible and adaptable to changing business needs
- Able to work well under pressure and manage customer expectations
- Able to use own initiative, be proactive and able to identify appropriate solutions to problems
- Able to collaborate effectively and share knowledge, skills and experience with colleagues
- Professional and confident communication skills, both written and verbal