Responsibilities

• Provide technical support to end-users by diagnosing and resolving hardware and software issues
• Oversee the Service Desk operations to ensure timely and effective resolution of user requests
• Monitor system performance and troubleshoot issues to maintain optimal system functionality
• Collaborate with other IT team members to implement and maintain IT infrastructure
• Assist in the deployment and configuration of new hardware and software systems
• Maintain documentation of IT processes procedures and troubleshooting steps
• Ensure compliance with company policies and IT best practices
• Conduct regular system audits to identify potential issues and areas for improvement
• Provide training and support to end-users on IT systems and applications
• Participate in the development and implementation of IT projects
• Stay updated with the latest industry trends and technologies to provide innovative solutions
• Communicate effectively with team members and stakeholders to ensure alignment on IT initiatives
• Contribute to the continuous improvement of IT services and support processes

Qualifications

• Possess a strong understanding of Service Desk operations and best practices
• Have experience in diagnosing and resolving hardware and software issues
• Demonstrate proficiency in deploying and configuring IT systems
• Show ability to collaborate effectively with IT team members and other departments
• Exhibit strong documentation skills for IT processes and procedures
• Have knowledge of IT compliance and best practices
• Display excellent communication and training skills for end-users
• Stay informed about the latest industry trends and technologies
• Be detail-oriented and proactive in identifying and resolving IT issues
• Show commitment to continuous improvement of IT services
• Have a customer-focused approach to providing technical support
• Demonstrate problem-solving skills and the ability to work under pressure
• Be adaptable to a hybrid work model and flexible in handling day shift responsibilities.

Certifications Required

• CompTIA A+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.