Job Responsibilities

• Ensure all requests related to Account Set Up, Maintenance, Closures, Static Data Maintenance and Entitlements activities for our clients and regional service teams located in APAC, EMEA and WHEM are completed in a timely fashion.
• Publish MIS/Performance score-cards to senior management on a daily, weekly and/or monthly basis, as required.
• Analyze trends and engage product service groups in grass-roots discussions to mitigate such issues at a basic level. 
• Participate in various department and team projects to exceed Client expectations.
• Engage with global counterparts to re-engineer the service delivery as per Client requirements.
• Performs duties and tasks are mostly non-routine, requiring experience to successfully accomplish tasks.  Exercises judgment within broadly defined practices and policies. 
• Makes recommendations on process improvements and provides guidance on more complex operating procedures.
• Analyzes and prepares reports and scorecards for management.  In an individual contributor role, functions as a key contributor with demonstrated knowledge of area of specialization. 
• Work closely with the Process Manager as well as the Team Members to ensure flawless service delivery to franchise clients. 

Required qualifications, capabilities and skills

• Graduates / MBA’s with 8 years of experience. 
• Strong verbal and written communication skills
• Has to be extremely client-focused and result-oriented in approach
• Good team player and self-motivated
• Proficiency in Microsoft Office suite of applications
• Handles unexpected situations adeptly