What will you do?

• Maintain existing ServiceNow modules to support the business and IT Service Management practices

• Create reports, dashboards, and workspaces

• Proactively monitor applications including licensing, usage, activity Implement additional ServiceNow modules and install plugins

• Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations

• Perform platform upgrade activities including remediations, review of key update sets, defect resolution

• Develop automated and functional test cases for regression testing, and execute them as part of any ServiceNow platform or module upgrade/change

• Drive the improvement of our ServiceNow implementation and service offerings based on user feedback

• Create custom workflows to support business processes and Perform data imports

• Create integrations and process automation

• Administer and maintain API and data integration processes between ServiceNow and other services

• Create and maintain ServiceNow Business Rules and Metrics

• Create and maintain Service Catalog Items and Knowledge Bases

• Perform platform and module access administration as needed

• Work with key stakeholders, ServiceNow and vendors when delivering solution and Perform other duties as assigned

What will you bring?

• Bachelor's degree (or equivalent work experience) and 2 years working as a ServiceNow application developer

• ITIL Foundation v4 certification preferred

• Experience with event and monitoring tool integrations Experience in API integrations with ServiceNow

• Experience working with multiple developers in one ServiceNow environment

• Experience using ServiceNow Orchestration and Performance Analytics

• SDLC experience in Agile / SAFe environment strongly preferred

• Proficient in JavaScript, AngularJS, and HTML to create scripts in the course of normal ServiceNow administration duties

• Excellent time management and planning capabilities

• Ability to work in fast paced environment, with multiple technical and non-technical teams

• Ability to collaborate and communicate as part of a diverse team

• Understanding of enterprise IT architecture

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