Job Expectations:

· Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets

· Associates will be handling international customers through all 3 channels voice/chat and mail.

· Analyze and process transactions accurately & on time.

· Document all transactions completed in a day.

· Make significant contribution towards collecting metrics on processes

· Maintain positive and cooperative working relationships with all.

· Collaborate with the team to achieve common goals.

· Communicate with internal and external customers to resolve issues, questions and concerns swiftly.

· Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.

Skills Required:

· Minimum qualification - Graduate in any discipline

· 1yr to 4 yrs of work experience in international voice process.

· Excellent communication skills and strong command over English language/ language off support in the region

· Excellent Customer Service Skills.

· Willing to work in a shift-based work schedule

· Excellent Analytical ability, Logical approach towards problem solving.

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The Cognizant community:
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