Client Service Associate

Job Overview

Location

Houston, Texas

Job Type

Full Time

Date Posted

3 months ago

Additional Details

Job ID

26225

Job Views

125

Job Description

Provide Service Coverage For a FA/PWA/team Including

Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships

Executing money movement transactions at the request of the client and/or FA/PWA

Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)

Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA

Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)

Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance)

Assist FAs/PWAs/teams in delivering against their business plan and client service model

Remaining current on all policies, procedures and new platforms

Administrative Support

Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed)

Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)

Maintaining travel itineraries, preparing expense reports and managing the reimbursement process

Assisting with general in-office support functions such as copying, filing and scanning documentation

EDUCATION, EXPERIENCE, KNOWLEDGE, And SKILLS

High School Diploma/Equivalency

College degree preferred

Industry experience is a plus

Knowledge/Skills

Detail orientated with superior organizational skills and ability to prioritize

Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)

Exceptional writing, interpersonal and client service skills

Strong time management skills

Team player with the ability to collaborate with others

Ability to work in a fast-paced, evolving environment

Adaptable and ability to multi-task

Qualification

Any Graduate

Experience Requirements

Fresher Experience

Location

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