Responsibilities

• Lead the administration and management of MS Exchange Online to ensure seamless communication services.
• Oversee the configuration and maintenance of MS Exchange environments to optimize performance.
• Provide expertise in M365 Messaging to enhance and support the messaging infrastructure.
• Implement and manage M365 Messaging Migration projects to ensure smooth transitions.
• Design and implement messaging services to meet organizational needs and standards.
• Monitor and troubleshoot messaging systems to ensure high availability and reliability.
• Collaborate with cross-functional teams to integrate messaging solutions with other IT services.
• Develop and maintain documentation for messaging systems and processes.
• Ensure compliance with security policies and procedures in all messaging activities.
• Provide technical support and guidance to users and IT staff regarding messaging issues.
• Stay updated with the latest trends and technologies in cloud messaging services.
• Participate in rotational shifts to provide 24/7 support for messaging services.
• Contribute to the continuous improvement of messaging services to enhance user experience.

Qualifications

Manage and maintain the Exchange Server environment ensuring mail flow data integrity and user access.

Configure mailboxes distribution groups and other Exchange features.

Troubleshoot Exchange issues and provide technical support to users.

Integrating and customizing Microsoft 365 services and features with other applications and systems such as SharePoint 365 etc.

Creating and maintaining documentation and best practices for Microsoft 365 services and features.

Creating and managing Microsoft 365 tenants domains and subscriptions.

Monitoring and optimizing the performance availability and health of Microsoft 365 services.

SharePoint knowledge

Have experience in the Hi-Tech domain.

Be adaptable to working in a hybrid model with rotational shifts.

Maintain a proactive approach to learning and implementing new technologies.

Ensure adherence to security and compliance standards.

Provide exceptional support and service to users and IT staff.

Demonstrate strong documentation and organizational skills.

Be committed to continuous improvement and innovation.

Have a customer-focused mindset to enhance user satisfaction.