Process execution

·       Support managing At Risk calls for the aligned FSS

·       Executes logistics as needed for managing the At risk conversations

·       Prepares materials and reports in support of meetings ensuring high-quality deliverables.

·       Managing stakeholders, having connects to understand upcoming volumes and plan for delivery

·       Maintain high confidentiality and quality

Data analysis and reporting

·       Generates PM reports for identified processes ensuring high accuracy and quality

·       Updates and reviews trackers and lists managed by the PM team

·       Being the owner, maintains PM data and ensures it is accurate

·       Provides meaningful data summaries and insights (i.e. summary pivots)

·       Reviews data output for risks and escalates issues as needed

Communications

·       Manages inquiries for Low performance process; escalates to PM Specialists or Managers as needed

·       Drafts and sends out various emails with guidance from the PM Specialist

·       Initiates conversations as required under the direction of the PM Specialists and Managers

·       Demonstrates strong communication skills

·       Collaborates and effectively works through dependencies

 Training and skills development

·       Completes training courses to keep skill set up to date (Required skills – Excel, PPT, Analytical & communication)

·       Discusses areas of improvement with leadership and seeks out professional development opportunities to close potential gaps

·       Advises PM Specialist as needed on the LP / PM processes and shares best practices to improve the process and gain efficiencies

Process Excellence

·       Manages At Risk conversations in partnership with PM Specialists and PM Managers.

·       Standardizes and streamlines the processes and works towards process improvements.

·       Troubleshoots potential process issues and provides solutions

·       Maintains and updates SOPs, FAQ’s, etc. regularly, for seamless backup support and delivery

·       Collaborates with PM Lead, other PM Managers and Process and Operations Lead on identifying process efficiencies.

Qualifications

Education & Experience:

·       Bachelor’s degree, 2 – 4 years of Human Resource Management or related experience/ masters in HR/Business Management/certification in HR

·       Prior experience in managing critical conversations, generating reports and analyzing data and stakeholder management

·       Preferably experienced in managing ARLP conversations in performance management or SWAT

 Required Technical Skills:

·       Generates reports, interprets data, and identifies trends and performance insights, communicates clearly.

·       Moves work forward proactively with limited guidance from the PM Specialists.

·       Thinks Strategically and effectively, prioritizing tasks

·       Exhibits flexibility and learning agility

·       Demonstrates creative problem – solving skills

·       Manages reporting requests on a continuous basis

·       Identifies issues and resolves effectively – knows when to escalate issues to specialist and Managers as appropriate

·       Effectively leverage tools such Tableau, SFDC, Service Now etc.

·       Handles confidential information according to Deloitte Administrative Policy Release (APR) guidelines

·       Proficient in Microsoft Excel advanced and Microsoft PowerPoint is a must