Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., Security, application, operational, process).
  
• 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, or JavaScript, etc.).
  

Preferred qualifications:

• Knowledge of Networking concepts, protocols, and services (e.g., Firewalls, DNS, HTTPS, SSL, TCP and UDP).
• Knowledge of common threat vectors for Cloud Customers (e.g., DDOS, malware injection, ransomware, credential compromise, etc.).
• Knowledge of cryptography (e.g., PKI, symmetric key, KMS, etc.).
• Knowledge of Cloud Concepts (e.g., identity, policies, permissions, authentication, authorization, etc.).
  
• Ability to troubleshoot methodology to manage issues.