Responsibilities

Strong Knowledge of Desktop Software Asset Management

Sound Knowledge in Microsoft Excel

Good working experience in SharePoint.

Ability to introduce Automation to reduce workloads and redundancy.

Understand the process workflow in tools and services like Remedy ServiceNow and other Ticketing Tools.

Good Work Experience and ability in Root Cause Analysis and reporting.

Back up for Updates to Aggregator- Review the aggregator to ensure a new package matches the TSC product ID edit and update TSC OPIDs

Wanda Service Requests -Packets are opened to DSAM to research a package

Adapt- adhere to the process and look for improvements towards continuous improvements and ideas.

Strong communication skills required as coordination with project managers line of business contacts are key responsibilities of this role

Essential Qualifications

University degree in Business or related discipline.

Experience of more than 5 years in technology.

Strong analytical skills.

Fluency in English and at least one regional language.

5+ years of systems support analysis experience

Knowledge in automation and languages including SCCM PowerShell WMI SQL

3+ years technical technology infrastructure and Windows systems administration experience

Desired Qualifications

Experience of working across one or more geographic territories or regions

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.