Understanding TAT/SLA as agreed and produce results efficiently as expected.

Good quality must be maintained with all cases being handled.

Ensure all activities are completed within timescales and with a high degree of accuracy.

Providing excellent service to both external and internal customers by adhering to all appropriate process and procedures.

Roles & Responsibilities:

Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.

Adherence to policies and procedures without any deviation while handling with transactions.

Ensure no operational losses happen due to error or lapse in laid down controls.