Job Description
- Coordinate the investigation response efforts of cross-functional teams, including Legal, Policy, Communications, and Engineering on complex privacy incidents, ensuring appropriate and timely decisions and actions required to contain and mitigate the impact of the incident are made
- Establish and maintain strong working relationships with key stakeholders, including Legal, Policy, Product and Engineering teams
- Provide leadership and guidance to cross-functional teams during incident response efforts, ensuring that all stakeholders are aligned and working towards a common goal with appropriate prioritization
- Translate and summarize technical conversations for non-technical audiences, creating and delivering communications of facts and incident status appropriate for varied types of audiences from engineers to executives
- Monitor incoming incidents and ensure they are properly categorized and actioned, including capturing and maintaining contemporaneous documentation of all aspects of Incident Response throughout the entire lifecycle of the Incident
- Partner with Privacy Incident Response, Privacy Legal, Data Science and relevant engineering owners of incidents for the purposes of understanding the cause, scope and privacy impact of incidents
- Support incoming audit and compliance tasks and champion necessary efforts to maintain compliance throughout the incident management lifecycle
- Schedule, track, and follow up on incident remediation tasks
Minimum Qualifications:
- 2+ years of experience in program management, consulting, business operations, technical program management, incident response or other operational discipline
Preferred Qualifications:
- 6+ years of experience in program management, consulting, business operations, technical program management, privacy, incident response or other operational discipline
- 1+ years experience working with a corporate task/ticketing system recording and documenting privacy incidents and cases