Key Responsibilities:

• Process customer queries and issues accurately, adhering to set standards of productivity and quality.
• Actively receive and apply feedback to enhance personal and process effectiveness.
• Consistently meet and exceed productivity and quality targets.

Qualification:

• Education: Any Graduate
• Experience: Freshers are welcome

Skills Required:

• Proficiency in Windows, Microsoft Office, and internet browsing.
• Good knowledge of MS Office applications and documentation.
• Excellent typing, composition, and customer service skills.
• Strong comprehension and focus on customer issue resolution.
• Ability to work independently and as part of a team in a fast-paced environment.
• Action-oriented, organized, and detail-focused.

Additional Information:

This role may require overtime as needed. The position involves communicating clearly and accurately with customers in a non-voice setting, focusing on efficient and logical problem-solving.