Your Role and Responsibilities

Employees in this job role are responsible for designing, developing, curating, and analyzing the technical content that our clients depend on for the digital self-service of our products. This technical content includes content in the product (especially embedded assistance) along with documentation, training, and support content. Focuses on Individual/Team/ Department Operational Objectives.

• Environment: Professional knowledge related to the incumbent’s department or function.
• Communication/Negotiation: Engaged as an independent professional. Ability to articulate and compare alternative approaches. Negotiate with specified objectives.
• Problem Solving: Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.
• Contribution/Leadership: Works on special projects, leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally, controls own work priorities and methods requiring trade-offs.
• Impact on Business/Scope: Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.

Required Technical and Professional Expertise

• Close to 5 + years of Strong knowledge of English grammar and syntax.
• Understand technology and turn complex technical concepts using multiple sources to write and deliver high-quality content artifacts that meet the shifting demands and deadlines of a rapid release schedule.
• Work closely with engineering teams and participate in product design meetings.
• Actively engage in installing and using the product. Earn brownie points by filing bugs.
• Possess an aptitude to create artifacts with a greater focus on quality.
• Strongly advocate usability principles in interface design discussions.
• Communicate like a pro with a global team.
• Be a team player with a passion to thrive in a fast-paced and fluid environment.
• Develop solutions to problems and deliver results using domain knowledge and thorough analysis.

Preferred Technical and Professional Expertise

• Write and edit source code in any programming language—JavaScript, Java, C#, or C++.
• Proficient in DITA XML, Markdown, HTML, CSS, and Git.
• Experience with cloud computing, web services, or related areas.