Key job responsibilities
-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the Video content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Knowledge of Excel at an advanced level