Requisite Core Skills / Experience:

• Deep understanding of the HRSD Module or custom application development within ServiceNow

• Experience of working with NOW apps

• Experience working in ServiceNow projects

• Capable of working in agile methodologies.

• Experience of Business analysis

• A good awareness of the role that ServiceNow testing tools play in the software development lifecycle

• Able to demonstrate a true understanding of value and use this to prioritize a large backlog effectively, to optimize Business Value with finite resources

• Strong at building effective relationships

• Ability to work with minimal guidance and willing to take ownership

• Analytical, logical, thorough and methodical

• Troubleshooting / Problem management skills

• Excellent interpersonal manner, communication skills & customer focused

• Ability to translate key complex technical issues into common business language, specifically to be able to write stories for use in Agile processes

Good to have skills:

• Experience of wider ServiceNow modules HR, ITBM & CSM

• Certifications in Business System Analysis

• Agile Product Owner Certification

• ITIL Foundation certification preferred