Your Impact

CRT primary role is to help customers succeed when they adopt PTC’s IoT Products. When customers face issues, CRT steps in to directly support the customer and resolve issues within the agreed SLA thereby improving customer satisfaction.

Your Team

Be a member of the IoT CRT dev team. This team supports and fixes customer issues in IoT Product

Your Day-to-Day

Interact with TS, TPM and PM to reproduce customer issues, understand the working of any functionality, prioritize bugs, incidents, improvements, fix issues and submit issues. This role requires getting in conversations with customers along with TS to reproduce issues or provide solutions.

Required Skills

• Strong technical skills – Core Java, Javascript, , Databases, Debugging tools, IDE
• Strong problem solving and lateral thinking skills
• Drive for quick resolution of issues
• Good interpersonal and communication skills
• Knowledge of Product Deployment Via Docker and Devops tools would be added advantage

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.