As a ServiceNow Developer you will support the EDSC Advisory Team in developing workflows for Legal services

• Translating functional specifications into logical, competent-based technical designs. Designs and develops new ServiceNow workflows and processes.
• Develop IT Service Management solutions using products such as ServiceNow by customizing the product using technologies Javascript, Jelly, web services including MYSQL, XML, HTML, and CSS.
• Development of custom Service portal pages/widgets to support the Business Organization
• Assists ServiceNow System Administrators with incident resolution, as needed.
• Assists ServiceNow junior developers in developing/customizing applications on ServiceNow platform
• Conduct code walkthrough, code review of junior team members' code.
• Comply with ServiceNow best practices to maintain system compliance.
• Creates comprehensive and well-structured test plans and suites. Estimates, prioritizes, plans, and coordinates testing activities.
• Identifies, documents, and tracks software defects. Performs thorough regression testing of resolved defects.
• Participating in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution.
• Manages Update Set creation and migration to Test and Production environments.Leads ServiceNow maintenance, upgrade planning and administration.
• Vendor coordination for ServiceNow product defects.

Qualifications

Required:

§  Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience

• Minimum 4+ years of experience in the IT industry.
• Minimum 4+ years of experience in ServiceNow Development

§  Proven experience on ServiceNow ITSM suite.

§  Proven ability to configure ServiceNow using Utilize Business Rules, Client Scripts, advanced UI Policies, Workflow editor , ACLs and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5.

§  Proven experience in integration of ServiceNow with other IT applications.

§  Strong interpersonal and communication skills and good team player.

§  Strong analytical, problem-solving, and decision-making capabilities.

§  Certified Implementation Specialist certification

§  Certified Application Developer

• Proven experience on ServiceNow ITSM suite.
• Proven ability to configure ServiceNow using Utilize Business Rules, Client Scripts, advanced UI Policies, Workflow editor , ACLs and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5.
• Proven experience in integration of ServiceNow with other IT applications.
• Strong requirements gathering experience. Creates and Maintains the ServiceNow solution documentation.
• Assists ServiceNow System Administrators with incident resolution, as needed.
• Assists ServiceNow junior developers in developing/customizing applications on ServiceNow platform.
• Strong interpersonal and communication skills and good team player.
• Strong analytical, problem-solving and decision-making capabilities.
• Certified Implementation Specialist certification
• Certified Application Developer
• Ability to multi-task, nimbleness and highly functional within a team environment
• Must be adaptable to work in a varied, fast paced exciting, ever changing environment
• Strong communication, interpersonal, analytical and problem-solving skills

Preferred:

§  Expert knowledge of testing cycles within Agile or SDLC.

§  Good understanding of ServiceNow ITSM suite.

§  Day to day administration of the ServiceNow platform.

• Excellent interpersonal and organizational skills

• Self-motivated to improve knowledge and skills
• A strong desire to understand the what as well as the why and the how of security incidents