Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience reading code (e.g., Python or C#).
  
• 2 years of experience with RDBMS systems and SQL.
  
• 2 years of experience triaging SaaS products, related technologies (e.g., Pantheon, Kibana, Datadog, Grafana), and REST API’s (e.g., Chrome devtools, Postman, cUrl, Swagger).
  
• Ability to work non-standard working hours.
  

Preferred qualifications:

• Certification in Security such as Security+, CEH, CISM, CISSP.
  
• Experience administering and troubleshooting networks, including network monitoring tool.
  
  
• Experience working with Linux/Unix from Kernel to Shell, file systems, and client-server protocols.
  
• Experience working with customers to understand their business needs and challenges, and articulating their issues internally as needed.
  
• Experience writing and delivering technical training materials and with cloud computing (i.e., certifications, internships, coursework, etc.).
  
• Understanding of basic web technologies (e.g., HTTP, HTML, TCP, TLS, SAML).
  
  
  

Responsibilities

• Diagnose and resolve customer problems. Design and implement new operations, productivity, and investigation tools to increase efficiency for Technical Solutions Engineering.
  
• Act as a consultant and subject matter expert for key stakeholders in the engineering, business, and customer organizations to resolve technical deployment obstacles and improve the product's roadmap.
  
• Obtain and maintain an in-depth understanding of Google's product technology and software architectures. Build in-product self-service solutions.
  
• Work closely with multiple product and engineering teams on understanding ways to improve the product and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
  
• Advocate for our customers by representing their issues to Product Management and Software Engineering, and develop innovative ways to resolve issues.