Responsibilities

•    Work with ServiceNow project manager, developers, and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications.
•    Implement ServiceNow Automated Test Framework, Test Management, and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement and maintenance releases.
•    Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.
•    Communicate test goals, priorities, plans, schedule, status, and results across organization.
•    Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, recommended remediation, and corrective actions.
•    Participate in Agile release planning for new ServiceNow feature and platform functionality, defect fixes, and platform optimization.
•    Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders.
•    Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.
Qualifications we seek in you! 
Minimum Qualifications
•    B.E / MCA / Relevant degree
•    Prior working experience with ServiceNow.
•    Solid understanding of Test approach, test plan and test strategy
•    Manual testing experience of ServiceNow applications like Incident, Problem, Change, Request, Knowledge, CMDB, Release modules
•    Understanding of requirement gathering document and experience of converting the same in test cases
•    Understanding of ServiceNow development and objects used in development.
•    Experienced in testing of ServiceNow domain separated environments.
•    Strong communication and interpersonal skills

 
Preferred qualifications
•    ITSM certification
•    ATF micro suite certification
•    ISTQB certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.