Your Role and Responsibilities

The Network Engineering department within IBM Cloud’s IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, next generation network evolution guidance, network testing, new network solutions usecase validation, break-fix troubleshooting, and maintenance services for all aspects of data networking including but not limited to responsible for ongoing support of our global network infrastructure including routers, switches, datacenter network, transit and transport links which connect data centers sites to other networks and to other datacenter sites. The Network Engineer position is an individual who is an accomplished engineer with experience in network engineering and network operations.
The Network Engineer role includes the following responsibilities:

• Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues.
• Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.
• Plan, schedule, and implement network maintenance activities which include software upgrades, hardware replacement and network infrastructure augments/changes.
• As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.
• Work with network infrastructure/service providers to identify and correct causes of circuit disruption.
• Work with hardware vendors to determine causes of device failure/issues.
• Create network connectivity diagrams and other documentation of live network environments for internal and customer use.
• Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.
• Performance analysis and optimization
• Create diagrams and other documentation of network environments
• Communicate effectively with internal and external audiences with varying levels of technical expertise.
• Maintains high quality customer service to internal and external groups when needed.

Required Technical and Professional Expertise

• Working knowledge of the following network protocols/technologies:
  • BGP, MPLS, OSPF and related protocols
  • Link aggregation protocols
  • Dark fiber / DWDM systems
• Other skills:
  • High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC
  • Scripting Languages: Python, Perl, Bash, Expect/TCL
  • Operating Systems: Linux, BSD
  • Advanced Configuration of Arista, Juniper and Cisco devices
  • Strong troubleshooting experience

Preferred Technical and Professional Expertise

• Demonstrated history of organization and time management skills
• Demonstrated history of verbal and written communication skills
• Ability to work remotely with little or no direct supervision
• Exhibit a strong understanding of customer service
• Must be self-motivated and disciplined
• Ability to recognize and prioritize critical tasks independently
• Vendor Certifications: JNCIE, JNCIP, CCNP, CCDP, CCIE
• Vendor Hardware Platforms: Arista Switches, Cisco Nexus, Juniper MX
• Bachelors in Science degree in a computer technology field or equivalent experience