Your key responsibilities

• As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management.

Some of your key responsibilities include:

• Calculate staff requirements based on demand projections.
• Create staff schedules to maximize service and minimize cost.
• Timely update of resource schedules on the schedule management tool (Retain).
• Timely review and resolution of scheduling conflicts.
• Proactive review of resource availability/future project demands.
• Minimize open, unfulfilled demand.
• Mailbox management.
• Optimization of resource utilization through effective resource deployment.
• Basic reporting and analysis.

Skills and attributes for success

• Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team.

To qualify for the role, you must have

• Good verbal and written communication skills.
• Basic knowledge of MS Excel.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

Ideally, you’ll also have

• Experience on workforce management concepts, resource deployment and scheduling.

What we look for

• We are looking for go-getters with a solution oriented and analytical mindset. Someone who is passionate about numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman.